Read-only script — please read it here on this page. This script is not available to download or print.
Section 1: Opening & The Pitch
Hi,
This is (Pseudonym) with US Healthcare. I’m a healthcare representative in your state. How are you doing today?
Alright, great. I can see here in my system that you are with Medicare Part A and B. Is that correct?
(If yes, proceed)
Now you are eligible to get some additional benefits over Medicare Part A and B.
These include dental, vision, hearing, and coverage on your co-pays, deductibles, and service charges.
So, would you like to go ahead and learn more about this plan and see what other benefits you can get hold of?
(Take the consent in a clear YES or OKAY and then proceed)
Okay, so in order to go ahead, may I ask:
Section 2: Qualification Questions
- How do you spell your first and last name correctly?
- And what is your date of birth?
- Lastly, can you please tell me what state you are currently residing in?
- What is your ZIP code?
- Do you make your own healthcare decisions? (Must be yes)
Section 3: The Transfer
Thank you for verifying your details. Now I will proceed to my next step and bring my verifier on the line with me. Do you provide me with your consent to transfer the call over?
(Take the consent in a clear YES or OKAY and then proceed)
I appreciate your time and patience. Stay on the line with me for a brief moment.
(Transfer the call)
Section 4: Rebuttals
What is US Healthcare?
US Healthcare is an organization that represents 20 of the A+ rated insurance agencies in the United States. We help senior citizens like you to get the best insurance plans.
Are you a scammer?
I understand your concern, but I can assure you that we are not associated with scam companies. We will not ask you to verify any confidential information. We will only ask you to verify details that will be used to determine enrollment eligibility.
I’m not interested.
Well, you might be fully aware that Medicare plans and private insurance plans change from time to time, so there could be some changes that you might not be fully aware of. We just wanted to make sure that you are currently receiving the best possible coverage. So, would you like to go ahead and check if you are getting the best possible coverage?
Where did you get my number?
Since we are associated with health insurance companies themselves, we have the phone numbers of qualifying individuals.
Tell me the exact cost of these benefits.
There are various factors according to which the cost of these plans varies. In order to provide you with the exact costs, I will connect you to an expert in your ZIP code who will determine your enrollment eligibility and tell you about these plans.